درو تقنيات ذكاء الأعمال في تحسين جودة الخدمات الصحية في المستشفيات الحكومية في المملكة العربية السعودية

Abstract

The study aimed to identify the role of business intelligence technologies in improving the quality of health services in government hospitals in the Kingdom of Saudi Arabia. The study used the descriptive causal approach. The study population consisted of employees in government hospitals in the Al-Jawf sector, which number five hospitals and have approximately (4800) employees from various medical, administrative and technical departments. A convenience sample consisting of (191) individuals was selected, and the study instrument was a questionnaire, the validity and reliability of which were verified , Statistical analysis was conducted using the Statistical Package for the Social Sciences (SPSS). The study concluded that there is a high level of application of business intelligence (BI) technologies in government hospitals. All dimensions (database management systems, data analysis, interactive reporting and dashboards, and data integration) were found to be at a high level. The quality of healthcare services in government hospitals in the Al-Jawf region was also found to be high. The results showed a statistically significant effect (p < 0.05) of BI technologies, across all dimensions (database management systems, data analysis, interactive reporting and dashboards, and data integration), on improving the quality of healthcare services in government hospitals in the Al-Jawf region. The study recommended the following: developing and updating medical database management systems in government hospitals; promoting the use of health data analysis tools and technologies within government hospitals; incorporating BI technologies into the strategic plans of the Ministry of Health and government hospitals; and allocating clear budgets for developing the supporting technological infrastructure. Keywords: Business intelligence, database management systems, data analysis, interactive reporting and dashboards, data integration, quality of healthcare services, Al Jawf region.