Analysis of Process and Service Delivery Using the EFQM Excellence Model A Case Study of the Deanship of Admission and Registration System at UMM Al-Qura University, Makkah, Saudi Arabia

Barbara SavageNAJLAA MOHAMMED ABDULLAH ALQAHTANI2022-05-292022-05-2939471https://drepo.sdl.edu.sa/handle/20.500.14154/43537Analysis of Process and Service Delivery Using the EFQM Excellence Model A Case Study of the Deanship of Admission and Registration System at UMM Al-Qura University, Makkah, Saudi ArabiaThesis