Evaluating Service Recovery and Customer Satisfaction in the Current System and Procedures in Consumer Complaints Handling System in the Electricity & Cogeneration Regulatory Authority (ECRA) of the KSA

Nathalie OrmrodMOHAMMAD MOHAMMAD A MOKALBASH2022-05-262022-05-2631191https://drepo.sdl.edu.sa/handle/20.500.14154/34221Evaluating Service Recovery and Customer Satisfaction in the Current System and Procedures in Consumer Complaints Handling System in the Electricity & Cogeneration Regulatory Authority (ECRA) of the KSAThesis