Evaluation of “AIRQUAL” scale for measuring airline service quality and its effect on customer satisfaction and loyalty

Dr. Keith John MasonMISHAL MOHAMMED SHUHAYBAN ALOTAIBI2022-05-262022-05-2629058https://drepo.sdl.edu.sa/handle/20.500.14154/34704Evaluation of “AIRQUAL” scale for measuring airline service quality and its effect on customer satisfaction and loyaltyThesis