To Explore the Effects of Service Failures and Service Recovery Efforts on Passenger’s Perception of an International Airline: A Saudi Arabian Airlines (Saudia) Case Study.

Abdullah Shehab Salamah2022-05-292022-05-2920396https://drepo.sdl.edu.sa/handle/20.500.14154/46298To Explore the Effects of Service Failures and Service Recovery Efforts on Passenger’s Perception of an International Airline: A Saudi Arabian Airlines (Saudia) Case Study.Thesis