Hossein, SharifiAlqahtani, Amal2023-12-072023-12-072023-12-06https://hdl.handle.net/20.500.14154/70114This study aims to explore the factors affecting SCR during the COVID-19 pandemic. The study adopted a qualitative research design and applied narrative analysis to evaluate secondary data. The study aimed to answer four key research questions using this methodology, i.e., the most sensitive area of the supply chain affected during the COVID-19 pandemic, suitable supply chain resilience strategies to manage similar events, such as pandemics in future, suitable supply chain risk management strategies to manage similar events, such as pandemics, in future and assessing how SCOR model be applied to implement agile supply chain management to enhance supply chain resilience and supply chain risk management in pandemics or similar crises. The study findings reveal that flexibility, adaptability, and awareness are significant factors affecting supply chain resilience, and the most suitable supply chain resilience-improving strategy is effective supply chain risk management. Supply chain risk management can be enhanced by integrating industry 4.0 waste technology, such as AI and blockchain, and these technologies are a must to map and model to establish an agile SC with a higher resilience level during disruptions and catastrophic event66enSupply ChainThesis