Hafez, Fatma ElemamAldughdugh, Yahya2026-01-182025https://hdl.handle.net/20.500.14154/77928The study aimed to examine primary healthcare users’ experiences regarding the quality of care in the eastern region of Najran in the Kingdom of Saudi Arabia. Method: Phenomenological research utilizing an exploratory qualitative design was employed. Purposive sampling was used to recruit participants. Results: The study found that 75% of participants recognized the importance of safety in healthcare and services derived from scientific knowledge. There was common agreement on the value of patient-centered care, prioritizing individual needs. Most found waiting times were acceptable, and 75% acknowledged the need for efficient use of medical resources. Participants identified challenges to healthcare quality, such as a lack of awareness, inadequate funding, limited technology, and staff shortages.138enPrimary Healthcare UsersExperienceQuality of CareThesis