Browsing by Author "TALAL FADHEL KH ABUHULAIBAH"

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An Investigation of the Factors Affecting the Credibility of Hotel Online Reviews
(Saudi Digital Library) TALAL FADHEL KH ABUHULAIBAH; Dr. Shiang-Lih Chen-McCain
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THE IMPACT OF THE VARIOUS TYPES OF EFFORTS ON CUSTOMERS’ COMPLAINT BEHAVIOR AND SWITCHING BEHAVIOR: THE ROLE OF SWITCHING COSTS
TALAL FADHEL KH ABUHULAIBAH; Dr. Lisa Slevitch
This study investigated the impact of four types of customers’ complaint efforts, including cognitive efforts, procedural/physical efforts, time-related efforts, and affective efforts on customers’ complaint behavior and switching behavior within the hotel industry. This study also aimed to research the moderating effect of switching costs in the relationship between complaint behavior and switching behavior.
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