SACM - Singapore
Permanent URI for this collectionhttps://drepo.sdl.edu.sa/handle/20.500.14154/9664
Browse
Item Restricted Design Thinking Intervention in HealthcareMOHAMMED ALI ALSHEHRI; Reddi KOTHAThe healthcare industry is currently experiencing numerous challenges. Lack of skilled and innovative practitioners in healthcare organizations disrupts operational functions, administration, and service delivery. Dentistry is full of complex problems. There is currently a significant gap between the desired solutions dental providers offer to solve these problems and the actual outcomes. So, dental providers must rethink their approach to solving healthcare problems. One of the desirable approaches is design thinking. Application of design thinking in business and healthcare has demonstrated improved results. In this research, the objective was to investigate the application of design thinking in dentistry and its effects on patient experiences from staff and patient perspectives. Through design thinking, dental practitioners can develop new solutions to address the existing problems patients normally face, thus improving patient experiences. The research adopted a mixed method consisting of semi-structured interviews and surveys as well as a quasi-experimental design. A design thinking workshop was carried out as an intervention to test the responses of the participants before and after the intervention. The workshop was administered in seven sessions. Staff responses were evaluated before and after the training sessions. Moreover, three days of training were conducted to educate the participants on using scripts and checklists in the workplace. The participant targeted in this research comprised of the staff and patients. The staff included dentists, dental assistants, receptionists, and administrators. The primary data collection tools included survey questionnaires and one-on-one semi-structured interview sessions. The main ethical issues for consideration are privacy, confidentiality, and informed consent. Design thinking was applied to solve complex dentistry problems, improve the outcomes for the staff, and improve patient experiences. The staff re-examined their dental practices and came up with new ways to handle dentistry problems and improve patient experiences. The findings indicated that there is no significant impact of design thinking methodology on empathy, and there is a significant impact of design thinking methodology on the other variables. We accepted the hypotheses that have a significant difference to improve the patient experience by design thinking intervention as well as staff attributes, physical facilities, and dentist initiative significantly increase patient satisfaction by design thinking intervention. Moreover, there were changes in staff responses before and after the workshop training sessions. The study is significant in providing insights into dental care practice improvements and advances the literature on design thinking and patient improvement in dental clinics.6 0Item Restricted The Most Influential Component of Intellectual Capital Components on The Level of Innovation Among the Faculty at Universities in Saudi ArabiaREEM FIHRAN AMER ALSHEHRI; Reddi KOTHAIntellectual Capital (IC) resources such as relational capital, structural capital and human capital are important factors for success in institutions. Evidence indicates that IC is significant in obtaining a competitive advantage. Current universities are slow to promote and encourage innovation despite the IC resources at their disposal. In Saudi Arabia, no study has investigated the impact of IC on the innovation level in the education context. The purpose of this study was to investigate the main influential factor of intellectual capital that leads to more innovation among faculty members in universities operating in Saudi Arabia. The study used a descriptive research design. A mixed method was adopted in the research. This included qualitative and quantitative methods. The study population comprised of the faculty members in Saudi Arabia universities. Primary data was collected via survey questionnaires and semistructured interviews. Quantitative research data was used to measure the opinions in the responses provided by respondents surveyed. The independent variables were human capital, structural capital and social/relational capital. The moderator variables were government Intellectual Capital policies and financial support. The dependent variable was innovation level. Responses from interviews were analyzed qualitatively to help derive key patterns and themes regarding IC and innovation. The quantitative data collected was analyzed using Stata software. The statistical methods employed in the analysis were v descriptive statistics and regression analysis. Qualitative data was analysed using Nvivo 12. Based on the quantitative analysis, the study found that the level of intellectual capital affects the innovation level among faculty members. The government policies toward relational capital and the government policies toward structural capital are the most influential components. Additionally, the results from the qualitative analysis revealed that structural capital is the main factor of the Intellectual capital components that has a dominating influence in intellectual capital support. This study contributes to the IC literature, establishing a clear relationship between IC and university innovation level. The findings will help provide recommendations to decision-makers and research stakeholders to support intellectual capital efforts in universities4 0