Saudi Cultural Missions Theses & Dissertations
Permanent URI for this communityhttps://drepo.sdl.edu.sa/handle/20.500.14154/10
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Item Restricted Fostering Intercultural Empathy Through Participatory Storytelling A Study of Narrative, Cultural and Reflective Practices in Global Gatherings(UNIVERSITY OF THE ART LONDON, 2025) Alsulaimani ,Duaa; NeomiCreative Connection is a collaborative storytelling project that fosters empathy and connection across cultural backgrounds. Inspired by the shared experience of Al-Hajj, this research project explores how storytelling can break invisible barriers and create meaningful intercultural connections. Through participatory methods and visual storytelling workshops, the project highlights the distinction between verbal and visual communication, enabling participants to share experiences and engage in deeper dialogue. The impact of storytelling in community and multicultural gatherings demonstrated its power to dissolve barriers and strengthen a sense of belonging.11 0Item Restricted The Impact of Self-Service Technology Quality, Human Interaction Quality and Empathy on Customer Loyalty in Cafes.(University of Leeds, 2024) Khawaji, Lames; Mavroudi, EvangeliaThis study investigates the impact of the quality of Self-Service Technology (SST), human interaction, and empathy on customer loyalty in cafés. The research hypothesises that SST, human interaction, and empathy positively influence customer loyalty in cafes. A questionnaire-based survey was conducted using purposive sampling, with questions adapted from previous studies to ensure validity. The findings reveal that the quality of SST, human interaction, and empathy significantly contribute to customer loyalty in cafes, with a moderate correlation between SST and human interaction factors and loyal behavior, and a negligible correlation between empathy and loyalty. However, the results indicate that human interaction has a greater positive impact on loyalty compared to SST. This emphasises the ongoing significance of interpersonal interaction and personalised service in improving customer satisfaction and loyalty in café contexts. This knowledge is important for café managers who endeavor to achieve a balance between building meaningful human connections and technological advancements, thereby facilitating customer retention and long-term success.6 0