Saudi Cultural Missions Theses & Dissertations
Permanent URI for this communityhttps://drepo.sdl.edu.sa/handle/20.500.14154/10
Browse
3 results
Search Results
Item Restricted The challenges that affect management performance in front office departments in the hospitality industry in Saudi Arabia(Saudi Digital Library, 2024) Khamis, Alahmadi; Robin, ReidAs Saudi Arabia is working on reaching the Saudi Vision 2030, the hospitality industry is undergoing a phase of intense transformation and growth, resulting in a more prominent role in the Saudi economy. Front office departments have been identified as one of the key factors in delivering satisfying guest experiences and promoting further industry growth. The present study aimed to uncover and address the challenges impacting the management performance of front-office departments in the Saudi Arabian hospitality industry, with a focus on conflict resolution and reducing employee turnover. A quantitative study was conducted using an online survey as a data collection method, while the sample was collected with a snowballing method sample. A total of 34 participants were featured in the study, with over 80% being front-office employees in Saudi hotels. The results of the study provided an overview of key challenges faced by front office employees, a list of the desirable skills both in front office employees and management, and the elements of service that have the biggest effect on customer satisfaction. In the domain of conflict resolution, the study identified sources of conflict, key strategies for addressing it, and specific recommendations for management involvement. The results also provide a detailed overview of the factors that moderate employees’ job satisfaction, determination to stay in the same position, preferred leadership approaches, and incentives that can reduce turnover rates. The study concludes with specific recommendations aimed at hotels operating in Saudi Arabia.35 0Item Restricted Exploring Factors Contributing Towards the Employee’s Turnover in Coffee Shop Sector in Newcastle, UK(Saudi Digital Library, 2024-08) Alghamdi, Nawwaf; 1104561541This study investigated perceptions of coffee shop employees' turnover intention in the city of Newcastle, UK. The study also highlighted key factors such as job satisfaction, career development and workload toward employee's turnover are discussed. A mixed-methods approach was employed, involving both quantitative and qualitative (naturalistic) data and data analysis. Participants included male and female coffee shop employees (N = 35) were recruited. Analysis of data from numerous sources (questionnaires, and semi-structured interviews) indicated differences among the employees in relation to perceptions of the three key factors that associated with the employees’ turnover intention ( job satisfaction, career development and extensive workload) but in general it was clear that the coffee shop sector in its current form is not meeting the employees’ needs and expectations. The findings of the study revealed the means of identifying those needs and the failure of the coffee shop sector to meet employees’ needs. Furthermore, the results showed that some evidence of employees' payment scale in various job levels being the potential factors of the causes to employee's turnover intention and its antecedents. The study provided recommendation and practical implications whereby practical solutions could be implemented and practical practices, to retain effective workers to reducing employees’ turnover process. To sum up, recommendation in which employers can provide a positive working environment that possess job satisfaction, a continuous career development, and devoting the normal amount of workload was also recommended. Thus, employees’ turnover intention reduced, and staff productivity will raise.18 0Item Restricted Exploring Factors Contributing Towards the Employee’s Turnover in Coffee Shop Sector in Newcastle, UK(Saudi Digital Library, 2024-08) Alghamdi, Nawwaf; 1104561541This study investigated perceptions of coffee shop employees' turnover intention in the city of Newcastle, UK. The study also highlighted key factors such as job satisfaction, career development and workload toward employee's turnover are discussed. A mixed-methods approach was employed, involving both quantitative and qualitative (naturalistic) data and data analysis. Participants included male and female coffee shop employees (N = 35) were recruited. Analysis of data from numerous sources (questionnaires, and semi-structured interviews) indicated differences among the employees in relation to perceptions of the three key factors that associated with the employees’ turnover intention ( job satisfaction, career development and extensive workload) but in general it was clear that the coffee shop sector in its current form is not meeting the employees’ needs and expectations. The findings of the study revealed the means of identifying those needs and the failure of the coffee shop sector to meet employees’ needs. Furthermore, the results showed that some evidence of employees' payment scale in various job levels being the potential factors of the causes to employee's turnover intention and its antecedents. The study provided recommendation and practical implications whereby practical solutions could be implemented and practical practices, to retain effective workers to reducing employees’ turnover process. To sum up, recommendation in which employers can provide a positive working environment that possess job satisfaction, a continuous career development, and devoting the normal amount of workload was also recommended. Thus, employees’ turnover intention reduced, and staff productivity will raise.8 0