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Saudi Digital Library
In this research I present a rigorous study on the service continuity and quality assurance using the Internet of Things (IoT). The research aims at identifying risks and improving the risk mitigation tools that are currently in use for improving the IoT performance, and for pushing forward the implementation of IoT in mission critical applications. This objective can be accomplished by identifying the impact of the strategic planning, quality assurance, performance assurance, and risk management on the IoT used in businesses. While the focus is mainly on the business continuity domain, the technical aspects of IoT solutions are also covered. The unique contributions are two folds. First, the service continuity objects are recognized and categorized with their properties. Second, several methods are proposed to mitigate the service fallbacks and reduce the risk factors in IoT service discontinuity. The contribution of the research should extend to the technical aspect of IoT. Little work has been done to assess the IoT technology risks in ultra-low power devices. The implementation of these devices is on the rise and more work has to be done to ensure that they meet the minimum continuity certification requirements with reliability, availability and responsiveness. In this research, I will try to find the optimal solution with continuity and quality assurance when we use the IoT. This is by using strategic plans based on international standard strategic foundations and theories, after obtaining the actual results from the strategic planning tools. Moreover, several factors must be taken into consideration, such as reliability, availability, speed of response, continuity, and quality. To the best of my knowledge, this work is one of the first to reflect on IoT continuity in a business assurance context. It also presents a unique approach in identifying the objects contribution to the business assurance by identifying static parameters that are persistent over time, and variable parameters that change over the course of time. In my approach I identify seven areas for IoT continuity and quality assurance: connected manufacturing, asset tracking, marketing, transportation and delivery, smart technologies, data and analytics, and security.
The adoption of connected devices and the convergence of emergent technologies have prompted the agility and flexibility of services to the forefront. A closer look at small and large enterprises today shows that all companies have an Internet of Things (IoT) strategy for a new generation of products or for adapting IoT technologies in their workforce . Despite the use of IoT in firms becoming rampant due to its benefits, it is essential to comprehend that the technology also has its drawbacks. According to statistics, more than 41 billion devices will be connected to the internet by 2027, and the worldwide IoT market is expected to reach $2.4 trillion annually by 2027. The IoT has numerous advantages for businesses, including reduced operating costs, new customer insights, and the ability to improve business processes. However, it is not always a good circumstance. Some firms may be reluctant to deploy IoT devices because they see only the negative aspects . Therefore, companies are also increasing their investments in IoT infrastructures to capture, store, and analyze information and turn big data into significant insights. These companies also prioritize spending and investing in service continuity, disaster strategy, and Service Level Agreement (SLA) assurance. Continuity and quality assurance in these connected devices is required, and it is a part of the investment made in IoT. If customers and businesses do not get the scale and robustness that IoT promises, then the technology will eventually fail in delivering its promises. Dependability, reliability, availability, and robustness are a priority in IoT since a service failure might put users in danger or result in financial losses for corporates and businesses ‎. Service interruption and disasters are a few of many known issues in services, but adequate research has not been done yet in this area for the IoT to identify more factors. In this work, the redundant network connections and spare devices are amongst many solutions proposed to mitigate this risk. This is equally applicable to businesses' smart devices and embedded systems spread all over and inside modern appliances. Research Questions • What factors could negatively impact the effectiveness of continuity and quality assurance? • How do we ensure the integrity of monitoring metrics?
a continuity, quality assurance, internet of things, blockchain, strategic planning