DERIVING VALUE FROM THE ADOPTION OF EMERGENT TECHNOLOGIES IN THE SUPPLY CHAIN MANAGEMENT

Abstract

mergent technologies such as blockchain, Internet of Things, and Artificial Intelligence have been utilized in recent years by supply chain firms. This research consists of two studies that examine emergent technologies' impact on supply chain management. The first study follows a systematic literature approach that investigates the reliability impact of blockchain on supply chain management practices (SCMPs)—including practices on both sides of the supply chain, upstream (e.g., supplier partnership), downstream (e.g., customer relationships), and practices related to both sides (e.g., information sharing and information quality). The result of this study will provide the current state of blockchain adoption in the supply chain context. Specifically, this study will provide a structure for the relationship between blockchain and SCMPs as a reference for future research by theorizing blockchain for SCMPs from the perspectives of Resource-based View and Practice-based View. The second study empirically examines emergent technologies' role in reducing the bullwhip effects. Prior studies found that IT can significantly reduce the bullwhip effects for overall industries. This research extends previous studies by focusing on an intelligent tool integrated with emergent technologies such as blockchain, IoT, and AI as the best practice for reducing the bullwhip effect. The results of this study indicate that integrated emergent technologies such as blockchain, IoT, and AI reduce the bullwhip effect for retailers but increase it for manufacturers. In addition, both studies contribute to the information systems discipline by providing supportive guidance for emergent technologies' managerial and practical impacts on the supply chain. The first study contributed to the supply chain management practice by highlighting the associated SCMPs with blockchain technology and conditions when considering the adoption of blockchain technology for SCMPs. Also, I contribute to the theory by theorizing blockchain technology for SCMPs from the perspectives of Resource-based View and Practice-based View. In the second study, I contributed to the literature by examining the impact of emergent technologies in solving bullwhip effects phenomena at the firms’ level rather than the industry level. Also, I distinguished between firms’ industries in the analysis as firms’ sectors matter in the supply chain environment.