The Role of Social Media Influencers in Saudi’S Domestic Destination Choice

Abstract

This study aims to find out the impact of the credibility and content quality of social media influencers on the various stages of the customer's journey and the intention to choose a destination for the Saudi tourist. The target segment was Saudis in general, who are 18 years or above. To conduct this study, 618 usable questionnaires were collected. This study tested twenty-two hypotheses.

The result of this study showed that the relationship between content quality, expertise, and similarity was significantly positive with the tourist's desire and information searching. As well, the relationship between the tourist's desire and information searching was significantly positive with the intention of choosing a destination. Conservatism, engagement, and gender were tested as moderators. Conservatism was not significant while the engagement was significant. Gender was only significant in the relationship between content quality and the tourist's desire.

This study contributes to information and knowledge in the fields of tourism, hospitality, travel, marketing, tourist behavior, information science, and social media. Researchers and those interested in tourist and customer behavior can benefit from the results of this study. In the industrial field, this study will be very useful to the Saudi government, which has recently begun to rely on tourism and hospitality as a main source of income. As well, the study can be beneficial for tourism, hospitality and travel companies, hotels, restaurants, marketers of tourist destinations, and workers in the field of tourism and hospitality in general to know the best ways to attract tourists through social media influencers.