Enhancing Supply Chain Resilience for SMEs in Import Logistics via Sea Freight

Abstract

This research examines how small and medium-sized enterprises (SMEs) involved in import logistics can enhance their resilience to global sea freight disruptions. Although SMEs play a crucial role in international trade, they often lack the financial, technological, and structural resources to manage disruptions such as port strikes, geopolitical instability, and shipping cancellations. Despite these challenges, there is limited research focusing specifically on SME strategies within maritime logistics. To address this gap, the study adopts a qualitative case study approach, using Whale Logistics, an Australian freight forwarder that supports SMEs, as the focal firm. Data were collected through a virtual interview with the company’s General Manager, complemented by internal documents, industry reports, and academic literature. Thematic analysis identified key resilience strategies employed by Whale Logistics, including flexible pricing mechanisms, diversified shipping partnerships, strong financial safeguards, and coordinated internal communication. These practices align with the three stages of supply chain resilience: anticipation, resistance, and recovery. Based on these findings, the study recommends that SMEs implement structured risk management frameworks and knowledge management systems to improve their ability to detect, respond to, and recover from disruptions. These strategies can help SMEs maintain operational continuity and remain competitive in an increasingly unpredictable global logistics environment.