Unveiling the Digital Divide: Public and Private Spaces on Social Media in the Saudi Context

Abstract

The emergence of social media has significantly altered the traditional boundaries between public and private, creating blurred spaces. As users around the world navigate these novel spaces, considerable research shows that they utilise various strategies to manage public and private. In the Saudi context, previous studies have shown that Saudis – influenced by Islamic privacy norms– tend to strictly segregate public and private spaces on social media using several strategies. Nonetheless, much of this research has primarily focused on users, with little attention paid to the influence of digital elements. This study investigates a common strategy of navigating public and private in the Saudi context, which is the segregation of public and private spaces across platforms. The study takes into account the influence of the platform’s interface and affordances. The study was conducted through three phases of data collection and analysis. The first phase involved analysing social media platforms using a digital ethnography approach; the walkthrough methodology to demonstrate the platform’s interface and affordances of public and private space. The second phase focused on investigating users’ perspectives and behaviours related to public and private spaces across platforms using a questionnaire and interviews. Lastly, the third phase delved deeper into specific public and private spaces identified during the earlier phases through in-depth interviews and further analysis the online social norms of public and private space. This study argues that, as social media platforms blur the boundaries between public and private, the proliferation of social media has led Saudi users to heavily rely on segregating public and private spaces across these platforms, taking into account each platform's interface and affordances. This segregation reflects the Islamic notion of privacy, and it allowed users to reflect and facilitate their culture and social norms in the online space. The findings revealed that Saudis preferred platforms with default public or default private design, while they negotiate semi-public platforms. Twitter was favoured as a public space due to its default public interface design, while Snapchat’s was favoured as a private space. Conversely, Facebook’s semi-public nature was rejected due to perceived openness, leading to its designation as a niche network among Saudis. Instagram’s semi-public space was also negotiated and was used as a functional platform. Finally, TikTok was rejected due to the perception that it is not culturally appropriate. 5 Further analysis examined the social norms on Twitter and Snapchat, highlighting the differences in public and private interactions. The study found Twitter users exhibited cautious behaviour due to its public interface design, and presented a collective self, with either a serious or professional personas. In contrast, Snapchat provided a unique dynamic, particularly as older users were present on the platform, leading young users to create a more closed private space that differed from offline private circles. Overall, this research underscores the intricate interplay of culture, technology, and user behaviour in shaping Saudi Arabia’s digital landscape, emphasising the importance of considering both the cultural values and digital environments in understanding these dynamics for effective platform design and policymaking.