Digital Enterprise Architecture Maturity and Performance (DEAMP) Assessment Framework

Abstract

Organisations increasingly recognise the transformative potential of digitalisation. This phenomenon involves changes in organisational strategy, processes, knowledge, and the entire sociotechnical system. These changes have unpredictable impacts on organisational performance, posing challenges for decision-makers in assessing the feasibility of digitalisation and its intended performance outcomes. However, current research reveals a significant gap in understanding digital maturity (DM) levels and their link to organisational performance outcomes. Thus, this research aims to understand enterprise-architecture- driven DM levels, digitalisation performance outcomes, and their relationships to develop an assessment framework. A well-established DSR method has been employed to construct a theoretically robust framework for assessing digital enterprise architecture maturity and performance (DEAMP assessment framework). This framework comprises two components: the DEAMP model and the DEAMP process. It captures the interconnectivity between DM levels and organisational performance outcomes to provide decision-makers with valuable insights to enhance DM for organisational performance gains. This framework was evaluated using illustrative scenarios and an expert survey. The findings were utilised incrementally to iteratively develop and refine the framework and demonstrate the framework's suitability and effectiveness. The thesis research offers significant contributions to academic and practical knowledge in the field of enterprise architecture and a solid foundation for future directions.