Saudi Cultural Missions Theses & Dissertations
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Item Restricted RISK MANAGEMENT IN THE HOSPITALITY SECTOR DURING TIMES OF CRISIS.(Saudi Digital Library, 2025-07-17) Alanazi, Abdulrahman; Samaradheera, AmaThis research explores how the Ritz-Carlton Hotel in Saudi Arabia managed risks during the COVID-19 pandemic. The study investigates the effectiveness of health and safety protocols, identifies operational challenges, and evaluates risk management strategies implemented during the crisis. Using a qualitative methodology based on interviews with hotel managers, the study highlights the role of emergency response teams, digital innovations, and employee welfare in maintaining operational resilience. Key findings emphasize the importance of crisis communication, proactive scenario planning, and mental health support in the hospitality sector. Recommendations are made to enhance future preparedness and sustainability in hotel operations during crises.16 0