RISK MANAGEMENT IN THE HOSPITALITY SECTOR DURING TIMES OF CRISIS.
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Date
2025-07-17
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Publisher
Saudi Digital Library
Abstract
This research explores how the Ritz-Carlton Hotel in Saudi Arabia managed risks during the COVID-19 pandemic. The study investigates the effectiveness of health and safety protocols, identifies operational challenges, and evaluates risk management strategies implemented during the crisis. Using a qualitative methodology based on interviews with hotel managers, the study highlights the role of emergency response teams, digital innovations, and employee welfare in maintaining operational resilience. Key findings emphasize the importance of crisis communication, proactive scenario planning, and mental health support in the hospitality sector. Recommendations are made to enhance future preparedness and sustainability in hotel operations during crises.
Description
This thesis examines risk management practices in the hospitality sector during the COVID-19 pandemic through a case study of the Ritz-Carlton Hotel in Saudi Arabia. The research adopts a qualitative approach and uses thematic analysis of interviews with managers to assess how the hotel maintained operations while ensuring guest and employee safety. It discusses challenges such as supply chain disruptions, staff training, and the integration of digital tools. The study provides valuable insights for hospitality professionals aiming to strengthen their resilience and response strategies in times of crisis.
Keywords
Risk management, Hospitality industry, COVID-19, Crisis communication, Ritz-Carlton, Operational resilience, Health and safety protocols, Employee well-being, Digital transformation, Hotel management, Saudi Arabia