Saudi Cultural Missions Theses & Dissertations
Permanent URI for this communityhttps://drepo.sdl.edu.sa/handle/20.500.14154/10
Browse
3 results
Search Results
Item Restricted RISK MANAGEMENT IN THE HOSPITALITY SECTOR DURING TIMES OF CRISIS.(Saudi Digital Library, 2025-07-17) Alanazi, Abdulrahman; Samaradheera, AmaThis research explores how the Ritz-Carlton Hotel in Saudi Arabia managed risks during the COVID-19 pandemic. The study investigates the effectiveness of health and safety protocols, identifies operational challenges, and evaluates risk management strategies implemented during the crisis. Using a qualitative methodology based on interviews with hotel managers, the study highlights the role of emergency response teams, digital innovations, and employee welfare in maintaining operational resilience. Key findings emphasize the importance of crisis communication, proactive scenario planning, and mental health support in the hospitality sector. Recommendations are made to enhance future preparedness and sustainability in hotel operations during crises.16 0Item Restricted The Saudi Government's Response To COVID-19: A Social Media Analysis(The University of Southern Mississippi, 2024-05-09) Sonbul, Raghad; Xue, FeiIn 2020, COVID-19 invaded the world and caused massive losses, materially, morally, and psychologically. Countries worldwide tried to mitigate the damages by taking strict precautionary measures. The response of governments to this pandemic varied. This study explored the Saudi government’s response to the pandemic by examining its official Twitter accounts. Saudi Arabia holds an important position, economically, politically, and religiously. Thus, its response to COVID-19 affects its international image and reputation, as well as the tremendous number of people who visit the country annually during the Umrah and Hajj seasons. A qualitative content analysis was conducted, and 1,007 tweets posted by the Saudi Government from 2020 to 2021 were coded. Situational crisis communication theory was used to help identify strategies used by the government. Findings suggested that the Saudi government used Twitter extensively during the pandemic in different stages of the crisis cycle. Most of the tweets focused on the government's efforts and precautionary measures it took in the very early stages, starting with closing the borders and stopping Umrah and Hajj. These actions led to a decrease in deaths and active cases, compared to other countries. As part of the apology strategy, a new theme, unity, was identified in the content analysis, which contributes to the Situational Crisis Communication Theory. Victimization and integration strategies were also found. The study did not support the theory’s assumption of connecting crisis responsibility to the crisis type. The findings suggested the need to expand SCCT to include additional crisis types and separate crisis responsibilities.33 0Item Restricted Stakeholders and Stakeseekers’ Perceptions of Cultural Violations and International Crisis Communication(2023-05-20) Albaqami, Najwa; Palenchar, MichaelApplying the expectancy violation theory (EVT) to the crisis communication context, this research explores to what extent stakeholders and stakeseekers’ perceive violations in an international crisis context. Specifically, this study investigated to what extent organizations stakeholders and stakeseekers’ perceive cultural and expectancy violations in an international crisis. Through a case study that analyzed tweets, web blogs, and The New York Times articles, this study identified that the cultural violation theme has two components, including (1) perceived responsibility and harshness of the violation and (2) damage done by the company’s transgression. Whereas expectancy violation theme included (1) frequent use of verbal tactics and (2) highlighting the situation with irony. The results reveal that stakeholders and stakeseekers’ perceptions were affected significantly by the organizations’ violation of culture and expectations. Additionally, the findings suggest that stakeholders and stakeseekers are uncomfortable toward any negative violation conveyed by organizations, (especially if it is related to culture), which may be disappointing, and therefore generate more negative responses to the organization. This study offers a new perspective on EVT by examining how stakeholders and stakeseekers perceive cultural and expectancy violations during an international crisis. It also delves into a new area of research on crisis communication and public relations.21 0