THE RELATIONSHIP BETWEEN COMMUNICATION EFFECTIVENESS AND MULTICULTURAL EMPLOYEES’ JOB OUTCOMES

Abstract

The impact of effective communication by managers has become a topic of interest in the literature because of the way it impacts both the employee experience and organizations. The purpose of this study is to examine the relationship between effective communication and multicultural employees’ job outcomes in Saudi hospitality and tourism organizations. Mix-methods, non-experimental, and exploratory survey was used in this study. Hotel employees working in Saudi hospitality and tourism organizations were surveyed. The results show that effective communication can predict employees’ job satisfaction, job engagement, and turnover intention. The finding of this study suggest that more effort is needed from human resources to encourage and reinforce a change in attitude among managers to promote effective communication.