An exploration of the intersecting determinants of the digital divide: a qualitative case study of sheffield elderly population

Abstract

Background: In order to address the issue of the digital divide, we must approach it from both a broad and a specialized perspective. Prior interdisciplinary studies, such as those conducted by Dr Efpraxia D. Zamani and Dr Vannini, have focused primarily on the issue of digital poverty in South Yorkshire. While the study focused on populations and areas at risk of digital exclusion, it did not examine the specific challenges faced by the elderly. My research is aimed at gaining a deeper understanding of the digital divide within Sheffield's elderly community in particular. This is in order to develop solutions tailored to their specific needs.

Aim: The study aims to identify and explore the intersecting barriers that contribute to the digital divide among senior citizens in Sheffield in order to develop tailored strategies to address this problem.

Methodology: A qualitative, inductive approach is used in this case study in order to collect data by conducting semi structured interviews with adults who have experience with seniors' digital interactions (Parent/Grandparent). In this regard, online interviews were conducted with a total of five participants. For the purpose of interpreting and deciphering patterns within the qualitative data related to the digital divide, thematic analysis was utilized.

Findings: Digital engagement among Sheffield's elderly is influenced by the history of migration, education, and digital skills. In most cases, they use mobile technology, are influenced by their peers, but often turn to their family for assistance with technological issues. These individuals face a variety of challenges, such as the complexity of their devices, linguistic barriers, and psychological factors. The recommended solutions advocate linguistically inclusive training, government-sponsored tech centers, and outreach to diverse communities.

Conclusion: To address Sheffield's growing digital divide, it is necessary to provide culturally appropriate training, adequate technical support, which takes into account continuous updates, and government-sponsored technology centers. It is essential to prioritize awareness campaigns, provide resources in multiple languages, as well as provide personalized digital training that takes into account the different interests and motivations of individuals. By introducing technology gardens, support groups, and user-friendly platforms, digital inclusion will be further enhanced.