The Impact of Phishing Awareness on the Ability to Identify Phishing Threats and Improve Individual Security Behaviours Among Digital Banking Services Users in Saudi Arabia

Abstract

This study aimed to determine the impact of phishing awareness on the ability to detect phishing threats and enhance individual security behaviours among users of digital banking services in the Kingdom of Saudi Arabia. To achieve its objectives, study utilised a descriptive approach and quantitative method through a questionnaire as a tool data collection from a sample consisting of 251 bank clients in the Kingdom of Saudi Arabia, study results showed an increase in awareness of phishing crimes and the ability to identify various phishing threats among the sample individuals. It was found that individual security behaviours were good among the sample, and the results indicated a relationship between individual security behaviours and user awareness of phishing threats. It was also found that the ability to identify phishing threats is associated with individual security behaviours.