Enhancing Efficiency in Cataract Surgery: A Lean Management Approach at Øjenlægernes Center

Abstract

The Øjenlægernes Center, specializing in cataract surgeries, efficiently conducts about 28 operations daily. However, there's potential to further improve patient flow, satisfaction, and efficiency. This research explores the surgery process, identifying areas for enhancement via lean management principles. Lean management, aimed at reducing waste without compromising productivity, has gained traction in healthcare. The study highlights opportunities in patient referral, appointment scheduling, waiting times, optometrist exams, consent form processes, and inventory management. Insights are drawn from success stories like the Wilmer Eye Institute and Hospital for Sick Children's eye clinic, which benefitted from lean's application. However, adopting lean in healthcare has its challenges, including resistance to change. A well-structured plan is crucial. The Aravind Eye Care System's success provides valuable lessons, emphasizing strategic operational changes. Recommendations for Øjenlægernes Center include a digital appointment system, optimizing optometrist exams, e-Consent forms, better inventory management, and reduced waiting times. Engaging all staff in the lean transformation process is crucial for success. In summary, though Øjenlægernes Center is operationally efficient, leveraging lean management can elevate its performance and patient satisfaction. Future studies should assess the long-term effects of these changes and their applicability in similar institutions. The research underscores lean management's potential in revolutionizing healthcare operations.