Exploring the Impact of Cybersecurity Incidents on Hotel Operations and Reputation in Saudi Arabia
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Date
2025
Authors
Journal Title
Journal ISSN
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Publisher
Saudi Digital Library
Abstract
The hospitality industry continues to integrate various technologies to improve guests’ satisfaction and optimize organizational performance. However, this reliance also poses a cybersecurity threat to hotels according to Al Hamli and Sobaih (2023). The expansion of the tourism and hospitality sectors within Saudi Arabia under vision 2030 also serves to explain the increased vulnerability to cyber threats.
Statement of the Problem
The hotel industry is among the most vulnerable to cyber threats because of the kind of information that it processes. A cyber security attack can hinder business activities in a hotel and negatively affect the organization’s reputation, resulting in considerable losses and low customer confidence (Almaiah et al., 2022). The purpose of this research is to examine the effects of such occurrences on the hotels’ business in Saudi Arabia.
Description
The study is organized into various sections. The literature review section examines existing research on cybersecurity in the hospitality industry, focusing on types of threats, their impacts, and mitigation strategies. The environmental analysis section assesses both external and internal factors influencing cybersecurity in Saudi Arabian hotels. In the methodology section, the research design together with the secondary and primary research, collection, and analysis approaches are explained. The discussion and findings section contains the study conclusion that highlights the operational, financial, and reputational effects of cyber threats. The recommendations section provides clear and actionable guidelines for hotels to improve their cyber security. Lastly, the conclusion and limitations section presents the study findings, research limitations, and recommendation for future research.
Keywords
Cybersecurity in Hospitality, Hotel Industry, Data Protection, Guest Privacy, Cyber Threats, Saudi Arabia, Vision 2030, Tourism and Hospitality, Digital Transformation, Business Continuity
Citation
FAMILY/SURNAME, Initials. (Publication year in brackets) Book title - italicised or underlined. Series title and volume if applicable. Edition - if not the first. Place of publication: publisher.