How Bilinguals Use Emoticons to Optimize Communication

Abstract

This qualitative study examines the functions of emojis as used by bilinguals in messages exchanged on WhatsApp platform. 30 participants from various cultural backgrounds were interviewed used a Survey method. The data thus consisted of WhatsApp conversations naturally occurring between two participants. Based on the results of the information collected, bilinguals supported the claim that “emojis deliver emotions better than words.” The result show that participants feel that they are able to express their feelings more efficiently using emojis without having to communicate face to face. The results also show that participants think emojis convey the intended meaning better than words. Participants also felt that use of emojis saves time regardless of whether the conversation is in English or Arabic, as one symbol can replace several words. The findings also show that most of the participants are able to express their feelings in both languages using emojis. Recommendations include considering the impact of social background of bilingual interlocutors in using emojis.