Communication Satisfaction, Job Satisfaction and its Influence on Organizational Citizenship Behavior among Nurses at King Faisal Specialized Hospital, Saudi Arabia

Abstract

Background: Nursing requires competence, compassion, and genuine commitment to patient caregiving. Communication satisfaction among nurses is a vital component of effective healthcare delivery, significantly impacting both nurse performance, job satisfaction and patient outcomes. Because nurses deliver care to patients on behalf of hospitals, hospitals should enhance the spontaneous organizational citizenship behaviors of front-line nurses to increase patient satisfaction and, hence, to increase the competitiveness of the hospital. Aim: to evaluate the communication satisfaction, job satisfaction and its influence on organizational citizenship behavior among nurses at King Faisal Specialized Hospital in Madinah, Saudi Arabia. Method: A quantitative descriptive cross-sectional design, conducted at all inpatient departments of King Faisal Specialist Hospital, Madinah in Saudi Arabia, on 191 staff nurses, using Tool I: Communication Satisfaction Questionnaire, Tool II: Nurses Job Satisfaction Scale, and Tool III: Organizational Citizenship Behavior Scale (OCB Scale). Results: around 41.4% of the studied nurses had a low level of communication satisfaction, nearly two-thirds (62.8%) of the studied nurses had a moderate level of job satisfaction, nearly half (43.5%) of the studied nurses reported a low level of organizational citizenship behavior, there was highly statistically significant positive correlation between communication satisfaction, and job satisfaction (r=0.466, p=<0.001), and positive correlation between communication satisfaction, and organizational citizenship behavior (r=0.813, p=<0.001). Conclusion: it was concluded that communication satisfaction has a significant relationship with both job satisfaction and organizational citizenship behavior among nurses. The study revealed highly statistically significant positive correlations between communication satisfaction and job, communication satisfaction and organizational citizenship behavior, and job satisfaction and organizational citizenship behavior. Recommendations: Investigate mediating and moderating variables such as organizational climate, leadership styles, workload, and personal characteristics that may influence the studied relationships.