Evaluating Reported Patient Perspectives of Teledentistry Use for Dental Care Provision During the COVID-19 Pandemic in Saudi Arabia: A Scoping Review
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Date
2024
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Publisher
University of Exeter
Abstract
Background: The COVID-19 pandemic significantly impacted dental services, increasing
interest in teledentistry as an alternative. In Saudi Arabia, dental clinics' temporary closure in
March 2020 made teledentistry crucial for maintaining dental care. Despite advanced
technology, teledentistry use was low. Understanding patient perspectives is key to improving
its adoption.
Objective: This review synthesizes evidence on patient perspectives, satisfaction, and
perceived outcomes of teledentistry during the COVID-19 pandemic in Saudi Arabia to guide
future strategies and research.
Methods: Following a scoping review methodology, we searched multiple databases from
2020 to 2024, identifying studies involving Saudi patients using teledentistry during the
pandemic. Data were extracted and analyzed thematically.
Results: Eleven studies from 2020 to 2023 were included. Key themes were accessibility,
convenience, patient satisfaction, and security concerns. Teledentistry improved access and
reduced costs, with high satisfaction for minor issues. However, data privacy concerns and
limitations in handling complex cases were noted.
Conclusion: Teledentistry offered significant benefits during the pandemic, enhancing
accessibility and patient satisfaction for minor issues. Yet, managing complex cases and
ensuring data security remain challenges. A hybrid model of teledentistry and in-person visits
is recommended. Further research on long-term effects, cost-effectiveness, and data security is
needed.
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Keywords
Teledentistry, COVID-19, Saudi Arabia, Patient Satisfaction, Dental Care Access, Virtual Consultations, Patient Perspectives, Oral Health, Telehealth, Dental Services
Citation
Vancouver