Improving the internal communication and process in the NHS purchasing department.

Abstract

Aim: Quality of communication is considered a promising area for lowing misunderstanding and clear information in NHS purchasing environment. The purpose of this paper is to find the way to increase the successful purchasing in the NWSSP procurement department Design/ Research methods: This paper used a case study research method in order to formulate research questions that will help the paper purpose. these questions answered by collecting data such as 3 interviews, observations and 10 invoices on hold document from NWSSP procurement department. Conclusions/ findings: The analysis of data collection shows that the internal communication of NWSSP procurement department need to increase the quality of communication. The current purchasing processes should apply new steps to reduce the mistakes and misunderstanding between the end users and buyers.