The use of technology for crowd management in the grand Mosque

Abstract

Abstract

Purpose The purpose of this dissertation is to investigate whether any differences occur in the visitors flows regarding the perceived benefits of using technology in the grand mosque arenas (Al-Masjed Al-Haram) biassed on crowds managing criteria.

Design/ approach/ methodology Taking a smart approach, this paper considered an abridged way of both qualitative and quantitative methodologies through relevant event studies, a questionnaire and an interview to compare whether any differences happen in the visitors' numbers considering the benefits of using technology in Al-Masjed Al-Haram venues biassed on crowds managing criteria which will underpin the development of the event place.

Findings The findings of this study revealed that event specialists believe that some areas have been thoroughly explored and that additional research is unlikely to yield any new knowledge. These include the definitions and types of events, as well as event logistics and staging. This study also revealed a gap in the body of knowledge regarding Indigenous events.

Originality/value The dissertation presents a complete overview of relevant studies, offering critical information for the workplace and its surroundings. Furthermore, the dissertation outlines research gaps that could be filled with future research, as well as places where additional research is unlikely to give new knowledge.