The Impact of Digital Governance on the Performance of Municipal Sector Institutions in the Al-Jawf Region Municipality: The Mediating Role of Organizational Immunity

Abstract

The Impact of Digital Governance on the Performance of Municipal Sector Institutions in the Al-Jawf Region Municipality: The Mediating Role of Organizational Immunity Prepared by: Abdullah Naji Sweilem Alruwaili Supervised by: Professor Dr. Ahmad Ali Salih Abstract المُلـخّـص باللغة الإنجليزية This study aimed to examine the effect of digital governance on the performance of municipal sector institutions affiliated with Al-Jouf Municipality, while testing the mediating role of organizational immunity. The study adopted the descriptive-analytical approach as the most appropriate for its nature and objectives. The study population consisted of all employees working in municipal sector institutions affiliated with Al-Jouf Municipality across senior, middle, and lower administrative levels. A proportionate stratified random sample of 300 employees was selected. Data were collected using a questionnaire as the main research instrument, which was developed based on the theoretical literature and previous studies. Its validity and reliability were verified using face validity and construct validity indicators, Cronbach’s alpha coefficient, composite reliability, and average variance extracted (AVE). Data were analyzed using descriptive and inferential statistical methods, in addition to structural equation modeling using the Partial Least Squares approach (PLS-SEM) through the SmartPLS software to test direct and indirect hypotheses. The descriptive results showed that the level of digital governance implementation in municipal sector institutions affiliated with Al-Jouf Municipality was high. The results also indicated that the level of institutional performance was moderate, while organizational immunity was at a moderate level. Hypothesis testing results revealed a positive and statistically significant effect of digital governance on institutional performance, a positive and statistically significant effect of digital governance on organizational immunity, and a positive and statistically significant effect of organizational immunity on institutional performance. Furthermore, the results confirmed the existence of an indirect effect of digital governance on institutional performance through organizational immunity, which acted as a partial mediating variable with a substantial influence on the relationship. The study recommended strengthening the adoption of digital governance practices in municipal sector institutions by developing digital infrastructure, building human capacities, and activating mechanisms of digital transparency, participation, and accountability. It also emphasized supporting organizational immunity through the adoption of flexible and proactive policies that contribute to improving institutional performance and achieving organizational sustainability in Saudi municipalities. Keywords: digital governance, institutional performance, organizational immunity, municipal sector institutions affiliated with Al-Jouf Municipality