Exploring the Relationship between Employee Well-being and Turnover in the Hospitality Industry

Abstract

This study aims to examine the concept of employee turnover in the context of the hospitality industry. It acknowledges that involuntary turnover is influenced by various factors, including the global recession, travel restrictions, fluctuating workloads, and economic instability. The literature review examines the relationship between employee well-being and turnover, with a focus on autonomy, work culture, and self-acceptance. The research adopts an inductive approach, employing an explanatory design and positivist philosophy. Quantitative research with a survey is employed, using a random data sampling technique for data collection through Google Forms. The data analysis chapter interprets survey responses within the hospitality sector, emphasising the impact of the COVID-19 pandemic. The discussion underscores high employee turnover rates (ranging from 60 to 125% annually) in the hospitality industry, attributing this to inflation's influence on the income brackets of global populations. The study concludes by highlighting factors affecting employee well-being and turnover in the hospitality industry, emphasising the need for improvement. It identifies challenges affecting the hospitality industry, turnover, and retention. Ultimately, the research serves as a comprehensive analysis of employee turnover in the hospitality sector, offering insights into well-being, job satisfaction, and industry challenges. The findings underscore the importance of addressing these issues for a more stable and prosperous industry.