The impact of e-HRM practices on employee satisfaction in telecommunications companies in Saudi Arabia

Abstract

In the rapidly evolving telecommunications industry in Saudi Arabia, where companies continue to push the technological envelope, it is essential that a progressive approach to human resource management be deployed. The implementation of electronic Human Resource Management (e-HRM) practices is a key strategy for telecom companies like STC, Zain, and Mobily to manage their workforce efficiently and contribute to their strategic objectives. This research study investigated the impact of e-HRM practices on employee satisfaction within the Saudi Arabian telecom sector. A quantitative approach, comprising a questionnaire survey, was employed to gather comprehensive insights from 113 participants. The findings revealed that telecom companies have adopted a range of e-HRM components, including e-recruitment, e-performance management, and e-learning, with varying degrees of implementation. The study also identified moderate levels of overall employee satisfaction, with key determinants such as organisational support, work-life balance, and compensation. Importantly, the research established a strong positive correlation between the effectiveness of e-HRM practices and employee satisfaction, supported by theoretical frameworks like the Technology Acceptance Model and Social Exchange Theory. The implications of this study offer valuable insights for telecom companies and HR practitioners in designing and deploying e-HRM systems that enhance employee satisfaction and drive organisational performance.