Exploring the Use of Artificial Intelligence in Financial and Administrative Departments in Saudi Arabia and the United Kingdom

Abstract

Artificial Intelligence (AI) is becoming increasingly common in organisations. Many companies use it to finish tasks more quickly, to support decision-making, and to improve accuracy. Most of the academic writing about AI focuses on the technical systems or the economic effects, but fewer studies look at how employees themselves feel and experience AI in their daily work, especially in financial and administrative departments. My research addresses this gap, as I believe it is important to understand how employees view AI, what benefits they see, and what challenges they face. To answer this, I designed an online questionnaire that asked participants about their use of AI, its benefits, challenges, and ethical concerns. The survey was shared through email, LinkedIn, and professional networks. In total, 307 responses were received, of which 296 participants completed the demographic section. The respondents were employees working in finance, administration, or both. The questionnaire included multiple-choice, Likert scale, and open-ended questions. The answers were analysed using descriptive statistics to highlight trends, and simple qualitative analysis was applied to the open comments to provide further insights. The findings show that a majority of employees already use AI tools in their departments, with chatbots, automated reporting, and predictive analytics being the most common applications. The main benefits reported were time-saving, cost reduction, and increased accuracy. However, participants also highlighted challenges such as lack of training, technical errors, and concerns about job security and data privacy. Despite these difficulties, most respondents supported further adoption of AI in their departments, provided that organisations offer sufficient training, clear communication, and attention to ethical considerations. This study adds to the current knowledge on AI by focusing on the employee perspective. It suggests that successful AI adoption requires not only investment in technology but also careful consideration of people, their skills, and their concerns.