Improving help-desk efficiency by Predictive Analysis: A case study on Service Desk

dc.contributor.advisor	Dr Joanna Loveday
dc.contributor.author	MOHAMMED SAEED A ALSHAHRANI
dc.date	2015
dc.date.accessioned	2022-05-29T15:56:41Z
dc.date.available	2022-05-29T15:56:41Z
dc.degree.department	IT
dc.identifier.other	29517
dc.identifier.uri	https://drepo.sdl.edu.sa/handle/20.500.14154/49705
dc.publisher	Saudi Digital Library
dc.title	Improving help-desk efficiency by Predictive Analysis: A case study on Service Desk
dc.type	Thesis
sdl.thesis.level	Master
sdl.thesis.source	SACM - United Kingdom

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