Measuring customer expectation and delivery of service quality: The case of British Airways
| dc.contributor.author | Khalid Alharthi | |
| dc.date | 2011 | |
| dc.date | 2013-10-17 21:03:34.310 | |
| dc.date.accessioned | 2022-05-26T21:11:16Z | |
| dc.date.available | 2022-05-26T21:11:16Z | |
| dc.degree.department | MSc | |
| dc.identifier.other | 17455 | |
| dc.identifier.uri | https://drepo.sdl.edu.sa/handle/20.500.14154/33897 | |
| dc.publisher | Saudi Digital Library | |
| dc.title | Measuring customer expectation and delivery of service quality: The case of British Airways | |
| dc.type | Thesis | |
| sdl.thesis.level | Master | |
| sdl.thesis.source | SACM - United Kingdom |