Lean Six Sigma and University Process Management

Abstract

The proliferation of technologies, collaborative tools, and methods like the Lean Six Sigma, which have become available to organisations aim to make it possible for organisations to use their resources in a manner that is as efficient as possible. However, if such methods are to be effectively implemented, both scholars and practitioners need to have insights on how they should be implemented. Thus, this research has analysed the effectiveness of implementing Lean Six Sigma method in higher education institutions. The study identifies the current level of understanding of the Lean Six Sigma by members of staff. It also provides the opportunities that LSS presents to staff and the organisations they work for. The study accomplished its goals using the realism philosophy, inductive approach, and the qualitative research method. An online survey was conducted and spread among university staff. The study sample consists of 32 members of staff. Microsoft Excel and SPSS software were used for representing the findings. The main findings of this study have proven what is found in the literature that was reviewed in this study. Participants have a lack of awareness of the benefits of LSS. Also, the results show that there is a weakness in terms of communications. Participants believe that the Lean and Six Sigma methodologies should be implemented in the university with the aim of improving the university's processes, overall. However, the level of perception is high due to the awareness of responsibilities to be fulfilled. Moreover, participants are familiar with the benefits of diversity in the workplace. In general, this research suggests that implementing LSS would enhance the organisation. The results of this study show a Cronbach’s alpha of 71.2%. Because this figure is higher than the acceptable reliability coefficient of 70%, it can be concluded that the data collected are reliable.