Studying Primary Healthcare Users’ Experience Regarding Quality of Care in The Eastern of Najran Region in the Kingdom of Saudi Arabia

Abstract

The study aimed to examine primary healthcare users’ experiences regarding the quality of care in the eastern region of Najran in the Kingdom of Saudi Arabia. Method: Phenomenological research utilizing an exploratory qualitative design was employed. Purposive sampling was used to recruit participants. Results: The study found that 75% of participants recognized the importance of safety in healthcare and services derived from scientific knowledge. There was common agreement on the value of patient-centered care, prioritizing individual needs. Most found waiting times were acceptable, and 75% acknowledged the need for efficient use of medical resources. Participants identified challenges to healthcare quality, such as a lack of awareness, inadequate funding, limited technology, and staff shortages.