Managing Generation Z Employees’ Well-Being in a Hybrid Working Environment in the Hospitality Industry

Abstract

This study investigates the strategies used by hospitality organisations to manage the well-being of Generation Z employees in a hybrid working environment. With the increasing presence of digital natives in the workforce and the growing adoption of hybrid work models, traditional human resource practices are facing significant challenges in addressing employee well-being. The study adopts a secondary qualitative research approach, analysing twelve organisational reports from four major hospitality companies in the UK using qualitative content analysis. The findings indicate that psychological well-being is a primary concern for Gen Z employees and is addressed through strategies such as recognition, career and professional development, work-life balance, supportive relationships, and mental health initiatives. Physical well-being is mainly supported through technology integration and health-related programmes. The study provides valuable insights into Gen Z employees’ workplace expectations and highlights the importance of adapting human resource management practices to enhance employee well-being in hybrid work settings. Future research is recommended to incorporate primary data to validate the findings.