KEY PERFORMANCE INDICATOR IN CONSTRUCTION PROJECT MANAGEMENT, IN SAUDI ARABIA AND UNITED KINGDOM AS CASE STUDY

Abstract

This dissertation presents a comprehensive comparative analysis of Key Performance Indicators (KPIs) in Saudi Arabia and the United Kingdom, drawing insights from a questionnaire survey (Qualtrics) in Saudi Arabia and an extensive review of United Kingdom relevant literature. KPIs serve as critical metrics to evaluate and monitor organizational performance, aiding in decision-making and strategic planning. This study focuses on understanding the variations, similarities, and potential influencing factors shaping KPI practices across the two countries. A structured questionnaire survey was administered to professionals and managers across diverse industries in Saudi Arabia. The survey aimed to gather insights into the types of KPIs commonly used, their measurement and reporting methods, as well as perceived effectiveness in driving organizational success. Coupled with the survey data, an extensive literature review was conducted to establish a theoretical foundation of United Kingdom KPI in comparison with Saudi Arabia. The review encompassed studies related to KPI frameworks, cultural influences on performance measurement, and country-specific business practices. By synthesizing survey findings and scholarly contributions, this dissertation highlights the nuanced differences and similarities in KPI adoption between the two nations. KPIs are universal instruments that transcend geographical boundaries. They facilitate data-driven decision-making, align projects with broader goals, and enable performance assessment across diverse construction landscapes. The experiences of the United Kingdom and Saudi Arabia exemplify the adaptable nature of KPIs in addressing industry-specific needs while striving for excellence in construction management and project outcomes. As the construction sector continues to evolve, KPIs will undoubtedly remain indispensable tools, shaping the trajectory of projects and contributing to the sustainable development of societies at large. Future research avenues could delve deeper into the influence of cultural dimensions on KPI selection and explore evolving trends in performance management practices in dynamic business landscapes