Travel Booking System
Date
2023-11-15
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Saudi Digital Library
Abstract
Flight booking systems today are an essential part of the travel industry. They make it
easier for customers to book flights and manage their reservations, and also provide
many advantages for companies. The assistant travel reservation system presented in
this paper was developed to work side by side with the various airline reservation
systems available in order to help create an interactive environment shared between
both customers, airports and airlines. Dealing with travel file services such as passports,
visas, and voice command services for the blind, the system consists of two parts. The
first part is a Multi-platform App (.NET MAUI) capable of working on desktop, web,
and Android devices. It allows customers to search for flights, view lists of scheduled
flights, make and manage reservations, and manage travel files and access them via a
ticket barcode. The second part is a website (ASP.NET Core Blazor) that helps
communication between airlines and airports, provides services for displaying
customer travel files at airports, and provides airlines with the ability to promote flight
services for the blind by adding a description for each flight.
Description
The travel and leisure sector has undergone drastic changes in the last century. The
privilege of online services has allowed tourists to make their own travel plans and
arrangements, rather than depending on travel agent services. These online services
have made tourists’ plans easier, less time-consuming, and less costly (Altman, 2008).
There are many travel reservation apps available that offer simple and prompt tourism
services. According to a Mintel report, 60% of travellers read online reviews before
planning a future holiday. The task of finding suitable flights and hotels is often
daunting and requires a lengthy search period. This was particularly true during the
COVID-19 pandemic, when there was enforcement of social distancing restrictions and
a subsequent increase in demand for online bookings (Jia, 2021). It resulted in an
increase in customer-focused reservation apps that have minimised direct physical
contact and improved customer service.
Customers desire ease when dealing with different travel issues (especially in crowded
airports) such as obtaining visas and currency exchange. Previous research has
indicated that waiting time significantly affects customer satisfaction (Davis and
Vollmann, 1990). Having to wait for a service is a common issue and often an
unavoidable experience for customers, and it appears to be a strong determinant of
overall satisfaction and customer loyalty (Hui and Tse, 1996). Hence, managers should
work hard to reduce customers’ waiting time and establish a system that serves
customers and assists company leaders in managing reservations more efficiently. Such
improvements can reduce congestion and speed up other services.
Systems such as Booking, Wego, and TripAdvisor.com assist with customer services
because they offer ways to pay and other travel arrangements. However, customers need
an integrated system that offers them all the services needed both before and after their
travel, and at the same time. Such an integrated system could combine interfaces for all
airlines, rental car companies, hotels, and other travel services from a wide range of
providers. It would play a part in giving customers the chance to search for or book any
service on their own. In addition to providing customers with ways to handle them
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reservations, the proposed integrated system would allow the checking of customer
information using a barcode reader to speed up procedures at airports.
The proposed method would make it less likely that COVID-19 will spread between
airport passengers and flight reservation agents. It would do this by providing a platform
that allows agents to manage the travel arrangements of people, verify their information,
and offer reservations, appointments, and transactional services without having to talk
to them directly. This can be done in a few ways, including contacting people through
video conferencing or chat and providing a self-service portal that people can use to do
things on their own. Using contactless means of payment, the system would help keep
passengers and agents safe while still making sure that people get the services they
need. Journey booking systems can make it easy for people to make journey plans from
the comfort of their home or office. Users can save time by comparing prices from
different sources and planning their own itineraries. Most trip booking systems offer a
variety of ways to pay and cancel, allowing users to make travel plans without worrying.
To keep user information safe, most travel booking systems use secure payment
handling and data encryption. Overall, a travel booking system can be very helpful
when someone is planning a trip. By using a trip booking system, one can save time,
money, and trouble, and one can be sure that one is getting the best deal on one’s travel
plans
Keywords
Travel System, Booking, Blind people, Flight booking
Citation
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