ROLE AMBIGUITY, CONFLICT AND OVERLOAD AS PREDICTORS OF EMOTIONAL EXHAUSTION: THE MEDIATION EFFECT OF TEACHING SATISFACTION AND AFFECTIVE COMMITMENT

dc.contributor.advisorCheong, Loh Sau
dc.contributor.authorALSAGOOR, KHALID
dc.date.accessioned2025-01-27T07:13:00Z
dc.date.issued2024
dc.description.abstractOwing to the emotionally demanding work context, emotional exhaustion is conceived as a general concern in special education. In a group of 216 special education teachers in the Kingdom of Saudi Arabia, this research has investigated the direct effect of role ambiguity, role conflict, and role overload on teacher’s emotional exhaustion. Participants completed the scales of emotional exhaustion, role conflict, role Ambiguity, role overload, affective engagement, and teaching satisfaction. Structural Equation Modelling Analysis (SEM) has been adopted for testing the hypotheses of this research. Results indicate that role overload had a positive significant direct impact on emotional exhaustion. Similarly, role conflict shows a positive significant direct impact on emotional exhaustion, whereas role ambiguity has a negligible direct impact on emotional exhaustion. The estimation of the indirect path between measurements of role stressors and emotional exhaustion through teaching contentment reveals that teaching contentment mediates the effect of role conflict on emotional exhaustion. The research suggests that there is no intervention effect of teaching contentment on the impact of role overload on emotional exhaustion and the impact of role overload and role conflict on emotional exhaustion is mediated by affective engagement. The research recommends further studies to explore the direct and indirect effect of role ambiguity on emotional exhaustion.
dc.format.extent19
dc.identifier.citationAlyamy, K. F., & Sau Cheong, L. (2020). Role ambiguity, conflict and overload as predictors of emotional exhaustion: the mediation effect of teaching satisfaction and affective commitment. International Journal of Education, Psychology and Counseling, 5(36), 37-55.‏
dc.identifier.issnVolume 5 Issue 36 (September 2020) PP. 37-55 DOI 10.35631/IJEPC.536004
dc.identifier.urihttps://hdl.handle.net/20.500.14154/74761
dc.language.isoen
dc.publisherUniversiti Malaya,
dc.subjectAffective Commitmentو
dc.subjectEmotional Exhaustionو
dc.subjectPredictorsو
dc.subjectTeaching Satisfactionو
dc.titleROLE AMBIGUITY, CONFLICT AND OVERLOAD AS PREDICTORS OF EMOTIONAL EXHAUSTION: THE MEDIATION EFFECT OF TEACHING SATISFACTION AND AFFECTIVE COMMITMENT
dc.typeThesis
sdl.degree.departmentFACULTY OFEDUCATION
sdl.degree.disciplineRESEARCH
sdl.degree.grantorUniversiti Malaya,
sdl.degree.nameDOCTOR OF PHILOSOPHY

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