SACM - France
Permanent URI for this collectionhttps://drepo.sdl.edu.sa/handle/20.500.14154/9654
Browse
3 results
Search Results
Item Restricted The challenges that affect management performance in front office departments in the hospitality industry in Saudi Arabia(Saudi Digital Library, 2024) Alahmadi, Khamis; Reid, RobinAs Saudi Arabia is working on reaching the Saudi Vision 2030, the hospitality industry is undergoing a phase of intense transformation and growth, resulting in a more prominent role in the Saudi economy. Front office departments have been identified as one of the key factors in delivering satisfying guest experiences and promoting further industry growth. The present study aimed to uncover and address the challenges impacting the management performance of front-office departments in the Saudi Arabian hospitality industry, with a focus on conflict resolution and reducing employee turnover. A quantitative study was conducted using an online survey as a data collection method, while the sample was collected with a snowballing method sample. A total of 34 participants were featured in the study, with over 80% being front-office employees in Saudi hotels. The results of the study provided an overview of key challenges faced by front office employees, a list of the desirable skills both in front office employees and management, and the elements of service that have the biggest effect on customer satisfaction. In the domain of conflict resolution, the 4 study identified sources of conflict, key strategies for addressing it, and specific recommendations for management involvement. The results also provide a detailed overview of the factors that moderate employees’ job satisfaction, determination to stay in the same position, preferred leadership approaches, and incentives that can reduce turnover rates. The study concludes with specific recommendations aimed at hotels operating in Saudi Arabia.11 0Item Restricted Wellness Hospitality in Saudi Arabia: A redefined approach to wellness traditions: Exploratory Research(Saudi Digital Library, 2025) Almithn, Khalid; Palmeiro, MarianaWellness economy within Saudi Arabia has the potential to be one of the leading in its region utilizing global wellness growth backed up by four macro forces that drive its growth, while relying on wellness traditions and healing method that exist within Saudi culture. Nonetheless, while it is challenging, competing with global known wellness traditions requires the attention to holistic design and supplying the needs of consumers by benefiting from trending topics in wellness tourism and hospitality.6 0Item Restricted Exploring the Relationship Between Biophilic Design Elements in Hotels and Guest Experience from the Customer Perspective in Saudi Arabia(Swiss Hotel Management, 2024-02) Alderan, Majed Abdulaziz D; de Leymarie, XavierThis study investigates the influence of biophilic design on guest experiences in Saudi Arabian hotels, addressing a gap in empirical research within the hospitality sector. Through a mixed-methods approach, using quantitative and qualitative survey, the research explores the relationship between biophilic elements in hotel environments and guest satisfaction. Findings indicate a significant positive relationship between the presence of natural design elements and enhanced guest experiences, highlighting the importance of incorporating biophilic design for improving well-being and satisfaction. This study contributes to the growing body of knowledge on biophilic design in hospitality, offering insights for architects, designers, and hotel operators aiming to leverage environmental psychology to enhance guest experiences. It underscores the potential of biophilic design not only as an aesthetic preference but as a strategic tool for boosting guest satisfaction and loyalty within the context of Saudi Arabia's evolving hospitality landscape, aligned with the Vision 2030 objectives of economic diversification and sustainability.41 0