Saudi Cultural Missions Theses & Dissertations
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Item Restricted Digital Transformation in Warehousing: A Case of Saudi Arabia(RMIT University, 2024-01-31) Aljedaani, Alaa; Rahman, ShamsSaudi Vision 2030 focuses on achieving a diversified technology-enabled economy. This can be done by accelerating the development of digitalisation. Although Saudi Arabia supports its implementation it is still in the early stages of digitalisation. The Saudi government is seriously investigating digitalisation in various sectors, including the logistics sector. This study examined the digitalisation of warehousing in Saudi Arabia and investigated its effect on warehouse performance. Digitalisation of warehousing systems has become crucial for logistics firms in Saudi Arabia to develop and remain competitive. This helps to streamline the supply chain and improve warehouse performance; which, in turn, will enable Saudi Arabia to position itself as a global logistics hub. Based on an extensive review of the digitalisation literature a conceptual framework was developed with the structuring, bundling, and leveraging constructs of the resource orchestration theory (ROT) as the drivers of warehouse digitalisation that creates value and improves warehouse performance. This study adopted a quantitative methodology to examine the relationships between constructs and validate the research model. A simple random sampling technique was used to obtain a highly representative sample of 323 responses. These responses were collected from participants who work in Saudi Arabian firms of different sizes and within different industry sectors, and who are involved in IT deployment in Saudi Arabia. Structural equation modeling (SEM) was employed to evaluate the conceptual model and test the hypotheses. Furthermore, a fuzzy set qualitative comparative analysis (fsQCA) method was applied to identify different configurations of digitalisation. Identifying alternative ways of promoting digitalisation in a warehouse through fsQCA complements the SEM results. The results of hypotheses testing indicated that all the ROT constructs were positively associated with digitalisation. In addition, it was found that digitalisation had a positive effect on value creation, financial performance, and operational performance. The results of this study showed that firm size, industry type and ownership structure did not have an impact on digitalisation. The results of SEM and fsQCA regarding the impact of digitalisation on performance aspects were compared. The fsQCA results confirmed that achieving high warehouse performance in Saudi 2 Arabia depends on the configurational effects of all the model variables, as opposed to individual effects. The fsQCA results for high outcome revealed that the combination of structuring, digitalisation, operational performance and financial performance led to high value creation. In addition, the combination of structuring, bundling, leveraging and digitalisation led to a high level of operational performance. Furthermore, the combination of structuring, digitalisation and value creation, with the absence of leveraging, led to a high level of financial performance. In summary, it was found that digitalisation had a significant impact on performance, and this is consistent with the findings of previous studies. This study has significant theoretical, methodological, and practical implications with regard to developing a theoretical model that conceptualises the digitalisation of warehouses and the impact on performance in the context of Saudi Arabia. The study’s contribution to the theory is the assessment of the dimensions and the configuration design of the dimensions to gain a theoretical understanding of the digitalisation process. Methodologically, this study is the first of its kind to use SEM combined with fsQCA to examine the impact of digitalisation on warehouse performance. From a practical perspective, the study findings can guide managers to develop a step-by-step procedure for implementing the digitalisation process in their warehouses. It will also assist managers to assess the type and level of the resources required for the digitalisation of their warehouses. In addition, the study will help managers to clearly identify the various roles of digitalisation in improving performance. Although this study has some limitations, they serve as opportunities for further research. Data were collected from only one country, namely Saudi Arabia and the results may vary in other countries that have different warehousing systems. This study also used cross-sectional data rather than longitudinal data, which may not fully reflect a phenomenon such as digitalisation, which develops over time. In addition, this study focused on several industry sectors to assess the impact of digitalisation. Future research could examine the validity of applying the proposed model to other developing countries with contexts that are similar to Saudi Arabia, such as Gulf Cooperation Council countries. Furthermore, a longitudinal study could better capture the development of digitalisation over time. Moreover, it is recommended that a comparative analysis of various sub-types of sectors in Saudi Arabia, as well as the different warehouses within each sector should be performed.38 0Item Restricted EVALUATING FACTORS INFLUENCING SAUDI CITIZENS' SATISFACTION WITH THE ABSHER PLATFORM USING THE TAM(Saudi Digital Library, 2023-12-20) Aljaberi, Musab Mohammed; Ali, SameenGovernments across the globe have been making steady progress in moving from traditional government to e-government. In an era characterised by the worldwide move from traditional governance models to digitalised public services, most governments are leveraging the potential of digital platforms to enhance efficiency in the delivery of government services, citizen engagement, and the streamlining of administrative processes, as well as to increase interaction and collaboration between citizens, governments, and businesses. Evaluating factors influencing user satisfaction with an e-government platform serves two purposes in the context of this shifting landscape. Firstly, it contributes to the development of e-government practices. Secondly, it has the potential to influence policies that improve the efficacy and citizen-centric nature of digital services. Saudi Arabia (KSA) launched its e-government platform, the Absher system, in 2003, and the platform has been transformed specifically after COVID-19 to improve its efficiency and effectiveness. KSA was ranked 31 in the EDGI survey, climbing 12 places from the last survey (UN, 2022). The government, under Vision 2030, aims to progressively digitise various government services, interactions, collaborations, and citizen engagements. Although various studies have been conducted to explore challenges and various factors for the effective implementation and adoption of e-government in the KSA, studies have yet to be conducted to determine what influences user satisfaction with the Absher system, specifically after extensive improvement in recent years. The study used the Technology Acceptance Model (TAM) as its foundation of analysis and adopted a quantitative methodology, which is an online questionnaire, to evaluate what factors influence Saudi citizens' satisfaction with the Absher platform. The data sample comprised Saudi citizens above the age of 18 who used the Absher platform. The study sent out the online questionnaire and received completed responses from 233 participants. As per the study, perceived ease of use and usefulness were influential factors in Saudi citizens' satisfaction with the Absher platform.37 0