Saudi Cultural Missions Theses & Dissertations
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Item Restricted Exploring the Experiences of Nurses with Workplace Violence (WPV) Perpetrated by Patients, and/or their Families/other Acquaintances in Hospitals, their Coping, and Support Aftermath(The University of Manchester, 2024) Alzhrani, Amani Darweesh; Burrow, Simon42 0Item Restricted DESIGN AND EVALUATION OF A CONVERSATIONAL AGENT FOR SUPPORTING DOMESTIC VIOLENCE SURVIVORS(The University of North Carolina at Charlotte, 2024-06-19) Aldkheel, Abdulrahman; Zhou, LinaDomestic violence (DV) is widely recognized as a significant problem with detrimental impacts on the mental, physical, and socio-economic well-being of individuals, families, and the broader community. Despite various resources designated to support survivors, they may not be easily accessible or readily available. More importantly, DV survivors often hesitate to disclose their experiences to others and may even refrain from seeking assistance because of social, emotional, privacy, and cultural concerns. As providing immediate support in response to DV is crucial for the physical and psychological well-being of survivors, they need timely assistance from non-judgmental first responders. Technological advancements, particularly in automated Conversational Agent (CA), are progressing rapidly. CAs are gaining attention as a promising tool for providing counseling and support, addressing the above-mentioned challenges faced by survivors using traditional support resources. The primary objective of this dissertation research is to design, develop, and evaluate a CA-based solution that assists DV survivors in accessing services more easily, increasing their awareness, and enhancing the available support. To this end, we first identify the meta requirements and design principles of CA for survivors by interviewing DV professionals, then design and develop SafeHaven, a CA-based prototype for supporting DV survivors by following the design principles and meeting the specified meta requirements, and finally evaluate the effectiveness and perception of SafeHaven by conducting user experiments. Our findings suggest that CAs should empathize with survivors' experiences and provide them with meaningful informational, tangible, and emotional support, prioritizing their safety and maintaining transparent, private, and trustworthy communication. We evaluated SafeHaven with DV survivors, their friends and family, and DV professionals, in terms of emotional, informational, and instrumental support it provided, among other measures. In addition, we compared the CA with a traditional search engine and emerging ChatGPT. The experiment results show that SafeHaven outperformed both search engine and ChatGPT in offering emotional, informational, and instrumental support, high information quality, and user trust. This dissertation research identifies the meta-requirements and design principles for designing a CA for DV survivors. This is the first study that assesses the effectiveness of CAs in assisting individuals who experience DV and/or provide support to DV survivors, and providing tailored, context-sensitive support to them. In a broader sense, the outcomes of this research will be instrumental in guiding the future development of CA-based support systems for DV survivors. This dissertation highlights the transformative potential of CAs for DV survivors, as well as significant implications for DV organizations, support groups, and CA developers, proposing novel avenues and strategies for enhancing the anonymity and accessibility of the support for survivors.28 0Item Restricted Examining the Impact of Human Resource Management (HRM) on Telework Participation Among US Federal Employees(Virginia Polytechnic Institute and State University, 2024-05-23) Alshenaifi, Abdulilah; Dull, Matthew MThis dissertation investigates telework participation within the US federal government, structured through three interconnected articles from a human resource management perspective. It sheds light on the factors critical for the successful implementation of telework including human resource management (HRM) practices, differences among generational cohorts, and the role of line managers. Chapter 1 presents the motivation for this dissertation, theoretical foundations, an overview of telework within the US federal government, and a summary of the three research studies conducted. Chapter 2 introduces the first manuscript, which examines the impact of HRM practices on telework participation among US federal employees using the Ability, Motivation, and Opportunity (AMO) framework. This study analyzes data from the 2015 Federal Employee Viewpoint Survey (FEVS) through multinomial logistic regression. The results highlight that skills enhancement, promotional opportunities, and cooperative work environments significantly correlate with the likelihood of telework participation. Chapter 3, the second manuscript, applies generational cohort theory to investigate differences in telework participation among generational groups. Utilizing multinomial logistic regression analysis on FEVS data from 2013, 2014, and 2015, the study finds varied preferences for telework across Millennials, Generation X, Late Baby Boomers, and Early Baby Boomers. Generation X shows the most likelihood of telework participation compared to Millennials and Baby Boomers, with Early Baby Boomers displaying the least inclination. Chapter 4, the third manuscript, assesses the role of line managers as HRM partners and facilitators in telework participation. Applying Leader Member Exchange (LMX) theory and 2015 FEVS data, the study finds that the quality of relationships between line managers and employees -marked by mutual trust, support, and respect – enhances the likelihood of telework participation. Chapter 5 concludes this dissertation with summaries of research findings, theoretical and practical implications, research limitations, and avenues for future research directions.34 0