Total Quality Management on Performance in Saudi Post

Abstract

The purpose of this study is to identify compliance with standards and principles of total quality Management and its role in the performance of Saudi Post. The study is quantitative and a descriptive analytical in nature and detects the role of TQM standards and principles on the level of improvement and development of performance in Saudi Post, using questionnaire to collect data. The sample of 175 responded has been collected of 5 regions in the Kingdom (West - Central - North - South - East) from Saudi Post employees. Data analysis was conducted using many statistical techniques through the SPSS program, including: correlation analysis, descriptive statistics, factor analysis, and multiple regression analysis. The results show that TQM principles used in this study are positively related to the level of improvement and development of performance in Saudi Post. Education and training of employee is found the most influential of variables on level performance. The results of study reveal that Saudi Post’s interest in the total quality, and level of application is different between the regions, where the central region was the highest. This paper provided for practitioners, administrators, and academics a vision on quality management principles and their role on performance. Finally, it serves as a reference for future initiatives aimed to implement quality in organizations.