The Impact of Emotional Intelligence on The Job Performance to Managers on Saudi Banks sector

Abstract

This study aimed to investigate the effect of emotional intelligence on the job performance of managers in Saudi banks. To increase knowledge in this area and come up with recommendations to help excellence and professional development. The study used a Singh model of emotional intelligence and three components of emotional intelligence (emotional competency, emotional sensitivity, emotional maturity( . Researcher adopted the descriptive approach that focuses on the data collection and interpretation by using statistical program SPSS. distributing a questionnaire consisting of bank managers sample where the number of the sample is (106) at a rate of recovery (92.1%) managers as formed the study population was distributed using the random sampling technique. After analyzed the data, the results showed the absence the positive statistical relationship between the emotional intelligence overall, also its components on effectiveness and professional performance for managers in the banking sector. Introduction The concept of emotional intelligence is one of the modern concepts that have entered into the field of organizational behavior and human resources management. Studies have indicated that emotional intelligence, which is abbreviated as (EI) is one of the determinants of the level of performance of employees in organizations, so that has a great interest in studying the emotional intelligence and develop programs among workers as a source of professional and educational success and success in life in general. Problem statement The findings of emotional intelligence have applications and extensive areas of life, including professional delivery and workplaces. It has an impact on the job performance of the personnel involved. Also, It is related to many other factors, mush as individual differences in mental capabilities of the employees and the concepts of organizational behavioral and human resource management. EI includes self-awareness, self-regulation, motivation, empathy, and social skills. High levels of self-awareness with emotional 5 intelligence enable managers to display a higher level of self-confidence that attracts more respect from their subordinates (Goleman, 1998). Although increased the interest by western organizations and studies that have attempted to understand the emotional intelligence in the workplace, such as Sy, et all,2006) studied in California and Higgs (2004) studied EI in the UK call center. But there is a little of same studies regarding EI and performance in Arabic area special in Saudi organizations, while emotional intelligence explains why the staff is different from each other in the workplace despite the equality of the number of years of experience and training levels and even cognitive abilities. The main goal of this study, therefore, is to demonstrate the gap between the literature review that studies this problem to examine the level of emotional intelligence at managers who are working in the financial sector and its impact on job performance and trying to answer the following main question: What is the relationship between emotional intelligence (including its components) and job performance of managers who are working in the banks? Objectives of the research 1- The study seeks to Identify if there is a relationship between emotional intelligence and job performance of managers. 2- Adding to Arabian knowledge store about the subject of emotional intelligence in the field of administrative work in the local environment within different sectors including industrial, commercial, education university, community, which contributes to the development managers careers. 3- Understanding the roles of Arabian socio-cultural variables in the relationship to emotional intelligence with job performance. Significances of the research The importance of the study lies in the fact that it falls within the administrative concerns of many practitioners and administrators. It is because emotional 6 intelligence has a direct impact on the performance of the work in organizations. The relevance can be a focus for the following reasons: 1- This study aims to identify the nature of the relationship between emotional intelligence and job performance, as it constitutes one of the most important factors that have emerged in the field of organizational behavior. The core roles of the leadership are responsible for managing their feelings, their emotions and their relationship with others‟ management qualities. This also, helps to motivate their employees and transmit the spirit of cooperation, initiative, creativity. 2-Organizations are on a relentless quest to find out the reasons that lead to increasing the quality of the performance of their employees. Effective leadership impacts on organization effectively as a whole. Because of its significant impact on its ability to compete and gain competitive advantages in the business market. 3- The study is will sense as a reference for researchers in the field of organizational behavior and who are interested in studying the managerial conditions in banks that is the one of the biggest sectors in Saudi. 4- The study is in response to the increasing importance of recent trends in organizational behavior and human resource management research. Findings may be applying to different sectors industrial, commercial and learning to our local environment. Scope of the research The study examines the problem of emotional intelligence among managers in the commercial banking sector in Saudi Arabia including local such as Al Rajhi, Al-Ahli, AL-Riyadh, Al-Arabi, Al-Bilad and AJazira bank. Also Saudi market has many of foreign banks for example Samba, Sabb, and AL-France etc. This sector was selected because of its tremendous growth in recent years and an ever-increasing worth. Saudi Arabia is one of the fastest growing banking markets in the world and commercial banks operate in a competitive environment and are likely to be more efficient in the near future. The business in this region are experiencing technological developments and 7 favorable government policies. Even in the wake of the global financial crisis that occurred in 2008, the banking industry in Saudi Arabia has still recorded positive growth rates which are impressive. DEFINATION IN TERMS Emotional intelligence There are several definitions (EI) proposed by scholars. One of the leading thinkers in the field of emotional intelligence Goldman (1998) defines emotional intelligence as "the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships". Emotional intelligence describes abilities distinct from, but complementary to, academic intelligence or the purely cognitive capacities measured by IQ" (Singh, 2006). Meyer and Salovy(1997) are a pioneers in display many definitions of this concept, emotional intelligence as "the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth"(Singh, 2006.) The Model that supposed by Goleman (1998), emotional intelligence is includes four component : self-awareness, self-management, social awareness and social skills. Self-awareness consider the competency of recognizing one‟s emotions, strengths and weaknesses, self-worth and capabilities. Self-management refers to managing one‟s internal states, impulses, and resources. Social awareness refers to being results oriented and pursuing goals beyond what is required. Or includes know-how skills to recognizing and responding to changes in the emotional situation of other people by means of sensitivity and social self-confidence. Social skills can be determined as the effective handling of interpersonal relationships, to thereby promoting desirable responses in others or having the sensitivity to the feelings, thoughts, and situations of others. Each of these component has various emotional competencies