The Digital Divide in Saudi Arabia: The Older Generation's Engagement with the Ministry of Justice's E-Services

Abstract

In the evolving landscape of digitized government services in Saudi Arabia, this study investigates the digital divide among senior citizens, a demographic often overlooked in the pursuit of enhanced service delivery. Despite the government's commendable efforts in providing over 150 online services and future plans for expansion, a significant portion of the elderly population faces barriers due to limited digital skills and technological apprehensions. Focusing on the Ministry of Justice's Najiz portal as a case study, the research employs a comprehensive approach, analyzing the digitization trend, sociocultural factors, and existing literature gaps. By exploring strategies like simplified interfaces and user education, the study aims to inform policymakers and stakeholders, addressing the unexplored territory of the digital divide and advocating for interventions that promote equitable access to e-services for senior citizens in Saudi Arabia.