The Digital Divide in Saudi Arabia: The Older Generation's Engagement with the Ministry of Justice's E-Services

dc.contributor.advisorPratten, Stephen
dc.contributor.authorAlamri, Abeer
dc.date.accessioned2024-01-03T08:20:30Z
dc.date.available2024-01-03T08:20:30Z
dc.date.issued2023
dc.description.abstractIn the evolving landscape of digitized government services in Saudi Arabia, this study investigates the digital divide among senior citizens, a demographic often overlooked in the pursuit of enhanced service delivery. Despite the government's commendable efforts in providing over 150 online services and future plans for expansion, a significant portion of the elderly population faces barriers due to limited digital skills and technological apprehensions. Focusing on the Ministry of Justice's Najiz portal as a case study, the research employs a comprehensive approach, analyzing the digitization trend, sociocultural factors, and existing literature gaps. By exploring strategies like simplified interfaces and user education, the study aims to inform policymakers and stakeholders, addressing the unexplored territory of the digital divide and advocating for interventions that promote equitable access to e-services for senior citizens in Saudi Arabia.
dc.format.extent45
dc.identifier.urihttps://hdl.handle.net/20.500.14154/70512
dc.language.isoen
dc.publisherSaudi Digital Library
dc.subjectAn Examination of E-Government Services Accessibility for Senior Citizens in Saudi Arabia
dc.titleThe Digital Divide in Saudi Arabia: The Older Generation's Engagement with the Ministry of Justice's E-Services
dc.typeThesis
sdl.degree.departmentBusiness
sdl.degree.disciplinePublic Policy and Management
sdl.degree.grantorKing's College London
sdl.degree.nameMaster of Science

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