SACM - Egypt
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Item Restricted دور تطوير الخدمات الصحية الأولية في تحسين مستوى رضا المستفيدين: دراسة تطبيقية على المراكز الصحية الأولية بمحافظة القصيم(Saudi Digital Library, 2024-12-20) المزيني , ملاك; أ.د. إيمان سالمان طايع; د. نهال محمد علامAbstract The study aimed to identify The Role of Developing Primary Health Services in Improving the Level of Beneficiary Satisfaction: An applied Study on Primary Health Centers in Qassim Governorate. The study sample consisted of (322) frequent visitors - visiting patients - supervisory management- regular employees- nursing. The study tools were a questionnaire form. The results of the study concluded that primary health services have a significant impact on patient satisfaction at Housing Health Center in Buraidah, There is also a difference in trends regarding the role of developing primary health services in improving the level of patient satisfaction at Housing Health Center in Buraidah according to demographic characteristics (gender, age group, years of experience, academic qualification). The study recommended the need to provide continuous training programs for health cadres to improve communication skills, empathy and response to patients' needs in a way that enhances the quality of human interaction and increases patient satisfaction. The health sector must also enhance the use of modern electronic systems to improve the patient experience with a focus on ease of use and speed of response by improving the infrastructure and developing medical facilities and logistical services to ensure a comfortable treatment environment that meets the expectations of patients of all ages.Keywords: Developing Primary Health Services, Satisfaction of Beneficiaries.4 0